Returns General Policy Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. Email us for the return address, items must be returned back writhen 7 days. The goods must be carefully re-packed in the original packaging with all accessories and documentation. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice so that we receive it within seven working days of the day after the date that the item was delivered to you. Shortages, Incorrect & Damaged goods. Claims for shortages, incorrect or damaged goods must notified within 24 hours of receipt, please inspect goods immediately. For suitability of goods please contact the manufacturer. Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels. What to do if I want to return an item? You can only return a item if it is broken, damaged or faulty, and not because you dont like it. If you need to return an broken, damaged or faulty item bought on our shop, please use the contact us form. Shipping. We aim to dispatch your order within 2-3 days after reciving your payment. We expect that your order will be delivered within 14 days, but in extreme circumstances the order may take 28 days to be delivered. |